Terms and Conditions

7. Variations in Goods 7.1 We strive to accurately represent the appearance, colour, texture, and finish of our products on our Service. However, slight differences may occur between the actual goods you receive and their depiction online, such as variations in colour tone. 7.2 You acknowledge that natural materials like timber may exhibit or develop features such as cracks, scratches, dark spots, or shading due to factors like moisture, shrinkage, or movement. These characteristics do not compromise the durability of the materials and do not indicate a defect. 7.3 The packaging or labelling of the goods you receive may differ from the images shown on our Service.

8. Providing Accurate Information 8.1 It is your responsibility to ensure that all order details, including delivery address and any other information provided, are accurate. Please inform us immediately of any changes.

9. Formation of Legal Contract 9.1 Your order constitutes an offer to purchase from us. 9.2 Orders are placed through our Service by selecting items, adding them to the shopping cart, and submitting the order. You may review and correct any errors before finalising your order using the available editing options or your browser’s back function. 9.3 We accept your offer and a legally binding contract is formed when we send a dispatch confirmation email. However, we are not obligated to supply goods that are unavailable. If any items are out of stock, we will notify you promptly, cancel the order, and issue a full refund if payment has been made. 9.4 Abode Haus reserves the right to cancel orders due to technical issues, delivery failures, Fair Use policy enforcement, or similar circumstances.

10. Payment Terms 10.1 Payment must be made in advance. Prices and accepted payment methods are detailed on our Service. Unless stated otherwise, prices include any applicable VAT or sales tax. We reserve the right to withhold shipment until full payment has been received and cleared. 10.2 Delivery charges will be displayed during the ordering process and may vary depending on the chosen delivery option. 10.3 In the event of a pricing error, we are not obligated to supply the item at the incorrect price, provided we notify you before dispatch. You may then choose to proceed with the purchase at the correct price or cancel the order for a full refund of any payments made. 10.4 Please contact us immediately with full details if you dispute any payment. 10.5 If any payment remains outstanding or is unjustifiably reversed, we may terminate this contract by providing written notice, including via email.

11. Discount Codes 11.1 From time to time, we may provide discount codes. These codes apply to the product price before delivery charges and are valid only for purchases made through the account to which the code was issued and registered. Discount codes are non-transferable and cannot be exchanged for cash. Unless otherwise specified, discount codes: (1) apply only to new online orders placed after issuance; (2) cannot be applied retrospectively; (3) are limited to one use per customer; and (4) expire one month after issue. Only one discount code may be used per transaction unless stated otherwise, in which case we reserve the right to determine the order in which codes are applied. 11.2 We reserve the right to refuse any discount code if we believe it is being used in violation of these terms. Discount codes may also be subject to additional specific terms provided at the time of issue. We may discontinue or modify discount codes at any time without prior notice.

12. Pricing We are dedicated to providing personalised discounts and customised experiences for our users through platform-specific pricing strategies as detailed below: Exclusive pricing is available solely to registered members who use our mobile app. To access these special offers, users must have an active account and be logged into the app. App-exclusive discounts, promotions, and offers apply only to purchases made via the app and cannot be combined with other offers or applied retroactively to purchases made on other platforms. Website users can continue to browse and shop at standard retail prices. App-exclusive pricing is intended for consumer use only; reselling for profit is strictly prohibited and may result in account termination.

13. Delivery 13.1 Delivery is considered complete once the goods have been delivered to the address provided at the time of order. Different parts of your order may arrive on separate dates. 13.2 Delivery is restricted to the UK and subject to any geographical or other limitations specified on our Service. We reserve the right to cancel orders destined for locations outside our delivery area, even if a legal contract exists. You agree to cover any additional delivery charges we incur if we choose to deliver outside our usual service area. 13.3 Unless otherwise stated, delivery timeframes provided on our Service are estimates only. We are not liable for delivery delays caused by circumstances beyond our reasonable control, where reasonable measures could not have prevented the delay, or if you fail to provide adequate delivery instructions.
13.4 Upon receiving notification of a failed delivery attempt, you agree to promptly contact the courier using the provided details to arrange re-delivery. If no one is available to accept the delivery, we may leave the goods at the doorstep, in the hallway or reception area, or with a neighbour, where possible. 13.5 If delivery fails due to your non-compliance with this contract (for example, providing an incorrect delivery address or failing to contact the courier after an unsuccessful delivery attempt) and the goods are returned to us, you will be responsible for any courier or storage fees incurred. We may require payment of these costs before arranging re-delivery, add them to any future orders, or deduct them from any refunds, as permitted by law. 13.6 This clause applies only if you are not a Consumer: You agree to inspect all goods immediately upon receipt and must notify us in writing within seven days of any damage or reasons why the goods do not comply with this agreement. Failure to provide such notice will be taken as acceptance that the goods conform to the agreement and are free from defects that would be apparent upon reasonable inspection. If you do notify us, we must be given a reasonable opportunity to examine the goods, and upon request, you shall return the goods at your expense to a location we specify for inspection.

14. Ownership of Goods 14.1 Ownership of the goods transfers to you once both the goods have been delivered and full payment, including delivery charges, has been received. Until this occurs, you hold the goods on our behalf. If you are not a Consumer, you must clearly identify the goods as our property and keep them separate from your other items until ownership passes.

15. Right to Cancel (“Cooling Off”) 15.1 If you are a Consumer, you may have the legal right to cancel this contract within 30 days of receiving the goods, as detailed further in Annex 1 at the end of this document. This right is independent of any separate returns policy available on our Service. 15.2 There is no right to cancel contracts for goods that are liable to deteriorate or expire quickly. 15.3 The right to cancel does not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.

16. Purchasing Goods for Resale (Including Dropshipping) 16.1 If you intend to buy goods from us for resale purposes, including as a dropshipper, please contact us using the details provided below.

17. Limitations on Our Legal Liability – Important 17.1 Nothing in this agreement limits or excludes our liability for negligence resulting in death or personal injury, fraud or fraudulent misrepresentation, or any liability that cannot be legally excluded or limited. References to “us” in this section include our employees and agents, who are entitled to enforce this agreement. 17.2 Clauses Applicable to Consumers Only: a) We have a legal obligation to supply goods that conform to the contract. Nothing in this agreement affects your statutory rights concerning goods that are faulty, not as described, or otherwise non-compliant. For guidance on your legal rights, you may consult your local Trading Standards office or Citizens' Advice Bureau. b) We are not liable for any loss or damage where: - There is no breach of a legal duty owed to you by us; - The loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by either party at the time of contract formation); - The loss or damage results from your own fault, such as failure to comply with this agreement; or - The loss or damage relates to business use, as goods purchased by Consumers are not intended for business purposes. c) You will be responsible for any reasonably foreseeable loss or damage we incur (including third-party claims) arising from your breach of this agreement. 17.3 Clauses Applicable to Non-Consumers Only: a) Our total liability of any kind, including negligence and breach of warranty, is limited to the price paid for the goods. b) Under no circumstances, including negligence or breach of warranty, will we be liable for: - Economic losses such as loss of revenue, profits, contracts, business, or anticipated savings; - Loss of goodwill or reputation; - Special, indirect, or consequential losses; - Damage to or loss of data; even if we have been advised of the possibility of such losses. c) You agree to indemnify us against all claims and liabilities arising directly or indirectly from your breach of this agreement or, if you are a reseller, from the actions or omissions of your customers. d) To the fullest extent permitted by law, both you and we exclude all terms not expressly stated in this agreement or any applicable warranty, whether imposed by statute, law, or otherwise. e) This agreement represents the entire understanding between us regarding its subject matter and supersedes all prior communications or agreements. Both parties acknowledge no misrepresentations have been made and that neither has relied on any pre-contractual statements. Liability for misrepresentation, except fraudulent misrepresentation, related to this agreement is excluded.

18. Software 18.1 If our goods include any software, you must not reverse-engineer, decompile, or otherwise attempt to derive the source code of the software, except where permitted by applicable law. You are prohibited from creating or using modified or derivative versions of our software, as well as distributing or sublicensing it to third parties. You must take reasonable measures to prevent unauthorized disclosure of our software to others.

19. Circumstances Beyond Our Control 19.1 We are not responsible for any failure or delay in fulfilling our obligations under this agreement caused by events beyond our reasonable control, including but not limited to third-party telecommunications failures and epidemics or pandemics.

20. Assignment of Contract 20.1 We may transfer all or part of our rights or obligations under this agreement, provided we take reasonable steps to protect your rights. This agreement is personal to you, and you may not transfer any of your rights or responsibilities without our prior written consent.

21. Personal Information 21.1 You consent to our handling of your personal information in accordance with our Privacy Policy, which may be updated periodically.

22. Governing Law and Jurisdiction 22.1 These terms and conditions are governed by English law, and any disputes will be resolved exclusively by the courts of the United Kingdom. If you are a Consumer, you retain the benefit of any mandatory legal protections applicable in your country of residence. Nothing in these terms affects your rights as a Consumer to rely on such mandatory local laws.

23. General Information 23.1 We may send all notices related to this agreement via email to the most recent email address you have provided. You may send notices to us using the email address listed below. Headings in this agreement are for reference only and are not legally binding. If any part of this agreement is found to be invalid or unenforceable, the remainder will continue to apply. Failure by either party to enforce any breach of this agreement does not waive the right to enforce it later. Only parties to this agreement may enforce its terms unless otherwise stated. The parties act as independent contractors, and except where explicitly stated, nothing in this agreement creates an agency, employment, or representative relationship between them.

24. Complaints 24.1 For any complaints, please contact us using the details provided below.

25. Our Company Details Registered Name: ABODE HAUS LIMITED Registered Address: Chelsea Bridge Wharf, 366 Queenstown Road, London, United Kingdom, SW11 8PL Company Registration Number: [Insert Number] Governing Law These Terms of Sale, along with any contractual or non-contractual obligations arising from them, are governed by the laws of England and Wales. Legal proceedings related to any claims under these terms (including non-contractual disputes) must be brought in the English courts. However, if you reside in Scotland, Northern Ireland, or Ireland, you may also bring legal proceedings in the courts of those jurisdictions as applicable.