Frequently Asked Questions

If a product you wish to purchase is currently out of stock, you can register to receive an email alert when it becomes available again. To do this, click the 'Notify Me When Available' button on the product page and provide your email address.

Please note, this subscription is solely for stock notifications and does not enroll you in our newsletter. Alternatively, you may contact us directly to inquire about the expected restock date.

Can I use a discount code? Abode Haus occasionally offers discount codes and coupons for use on our website. You can enter your discount code on the basket page, where the updated total will be displayed before you proceed to checkout. If your code is not working, please review the code’s terms and conditions or contact our customer service team.

Please note that coupons cannot be applied retroactively after a purchase has been completed. What should I do if my discount code doesn’t work? If your discount code fails to apply, check the error message provided. The code may have expired or may not be valid for the items in your basket. For details on restrictions, please refer to our discount code policy page.

How can I stay informed about new offers and sales? Subscribe to our newsletter and add us to your contact list to receive updates on the latest products and promotions. You can also view current promotions on our website.

How do I pay for my purchase? When ready to checkout, click the basket icon to review your order. On the right side, you can enter a discount code before proceeding. Payment options include completing the purchase via our site or using PayPal. After your order is placed, you will receive an email confirmation. Please verify all contact and delivery information before payment, as changes or cancellations may not be possible once the order is processed.

Can I pay in instalments? Yes, instalment payments are available through Klarna, Clearpay, or PayPal Pay Later. Simply select your preferred option at checkout. For more information, visit the Klarna, Clearpay, or PayPal websites.

Can I collect my order? We do not offer on-site collection due to our warehouse operations. When will I receive my order? We dispatch orders within 24 hours from Monday to Friday. Smaller items typically arrive within 2-4 days, while larger packages may take 2-8 days. Please check the specific product listing for more precise delivery estimates. Please note that express delivery is not available.

Do you offer express delivery? Yes, next day delivery is available on select items. If your order qualifies, you will see the option at checkout. Please note that orders placed after 1pm will be dispatched the following working day. Orders placed after 1pm on Fridays will be dispatched on the next working day. Once your order is processed and dispatched, you will receive an email with tracking details.

Do you deliver outside the UK Mainland? In certain cases, we can arrange delivery to Northern Ireland and the Scottish Highlands, with additional costs applicable. Please contact us before purchasing to discuss these options. Can my parcel be left in a secure location? If you request your delivery to be left in a specific place without a signature, we cannot accept liability for theft, damage, or loss after delivery. You may add special instructions for the courier via the online tracking portal.

Can I cancel my order if I change my mind? Please contact us as soon as possible after placing your order to request cancellation. We aim to dispatch within one working day, so your order may already be on its way. We will attempt to intercept the delivery, but if the item arrives, please refuse the delivery to return it to sender. A full refund will be issued once we receive the returned item. Will multiple items from my order be delivered together? Since we operate from multiple warehouses, we cannot guarantee that all items in a single order will arrive together, though we strive to coordinate deliveries when possible.

How can I track my order and view my order history? After logging in, click the ‘My Account’ section at the top right of the page. There you can access details of all current and past orders. What happens if I miss my delivery? If delivery is unsuccessful, the courier will attempt redelivery on the next working day. You can track your order using the tracking number sent via email or through your ‘My Account’ under ‘My Orders’. Can my delivery be left in a secure location? If you ask for your goods to be left without a signature in a specific place, we are not responsible for any theft, damage, or loss after delivery.

Please email us to confirm whether the courier can accommodate this request. If your item arrives damaged, faulty, or with missing parts, please contact us here or reach out to our Customer Service team within seven days. We will guide you through the next steps and provide solutions to resolve the issue.

Do not return any goods without our prior authorisation, and ensure all items are returned in their original condition and packaging. For more details, please see our returns page. If you wish to cancel your order, please call us immediately. If your order has not yet been dispatched from the warehouse, we can stop it from being sent. However, if the item has already been shipped, you must refuse delivery upon arrival. Please note that if goods are accepted and signed for, you will be responsible for any return costs. For damaged, faulty, or incomplete items, contact our Customer Service team as soon as possible. Providing your name, order number, address, relevant photos, and part numbers will help us resolve your issue more efficiently.

Our returns policy requires all items to be returned within 30 days of delivery. Before returning any goods, please email us so we can supply the necessary return instructions. You can read our full returns and refund policy here. Regarding privacy, we fully comply with the UK GDPR (EU General Data Protection Regulation 2018). If you wish to access the personal data we hold about you, please write to us with your name, address, order details, and contact information. We will process your request within 48 hours of receipt. Abode Haus does not sell your information to third parties. Our privacy policy outlines how we collect, use, and protect your personal information when you interact with our services. We are committed to safeguarding your data in compliance with applicable laws and regulations. For detailed information on how your data is handled, your rights, and how to manage your privacy preferences, please refer to our full privacy policy available on our website.You can view our privacy policy here.

Do you use cookies? Yes, we use cookies and other tracking technologies on our website to ensure it functions smoothly and efficiently, as well as to provide you with personalised advertisements. Our full cookie policy is available here, and you can manage your consent preferences here. How can I delete my personal information? We take your privacy and the data we hold about you very seriously. To delete your personal information, you can remove your account via the 'My Account' section. You may also unsubscribe from our newsletter here. Please note that if you have placed an order with us, we are legally required to retain records of your order for regulatory purposes, typically for six years. How can I unsubscribe from the newsletter? Each newsletter includes an unsubscribe link at the top or bottom—simply click this to opt out of marketing emails. You can also unsubscribe through the 'Newsletter Subscription' option in your 'My Account' section. Operational emails related to your account or orders will still be sent. You may re-subscribe at any time via your 'My Account' settings or at the bottom of our website. Referral Scheme 

Do you have a referral programme? Yes, you can now invite friends to Abode Haus and both receive £10 off your next order! By clicking the Invite button, you can generate a unique referral link. When your friend creates an account and subscribes to the newsletter, you will both receive a £10 discount on your next purchase. Full terms and conditions of the referral programme can be found here. How much can I earn? There is no limit to the number of friends you can refer. For each successful referral, you will receive a £10 discount code valid for 90 days from the referral date. Only one discount code can be applied per order. I invited a friend but haven’t received my coupon. Please ensure your friend signs up using your unique referral link. We cannot apply coupons retroactively if the link was not used. What are the terms and conditions? You can read the full terms and conditions of our referral programme here