Privacy Policy

1. Who are we? 1.1 We are Abode Haus Ltd, operating under the name “Abode Haus.” For any privacy-related inquiries, please contact us at info@abodehaus.com. Additional contact information is available on our website.

2. Purpose of this policy 2.1 This policy explains how we collect and manage personal information from users of our website and app. We act as the “controller” of this data. Please use our services only if you agree fully with this policy. 2.2 This policy primarily covers information you provide directly to us. If you share personal data with third parties such as payment processors or other websites, please review their privacy policies separately.

3. Policy updates 3.1 We may update this policy from time to time and will make reasonable efforts to notify you of any significant changes.

4. Information we collect 4.1 Personal data you provide, including: - Your name and contact details - Account credentials such as username and password - Transaction details on our platform - Information about friends if you use referral services - Content you submit in reviews, surveys, feedback, or communications - Contact details for newsletters or marketing purposes 4.2 Automated data collected during your use of our services, including: - IP address and connection details such as browser type and version - Device information like type, identifier, operating system, and platform - Mobile network data and unique reference numbers linked to your inputs - Login information, referral source, and activity logs with timestamps, including pages visited and searches or transactions made 4.3 Data provided by third parties may include: - Limited billing information from payment providers or app stores for verification, such as your name, email, and billing address - Information from social media or other platforms if you log in through them, potentially including your name, email, profile picture, and date of birth.

5. What is our legal basis for collecting your information? 5.1 We collect information as necessary to take steps at your request to enter into and fulfill a contract with you. This includes data related to initial inquiries, account details, contact information, and transaction records. 5.2 We also process data based on our legitimate interests, such as sending marketing communications about related products, managing and enhancing our services, monitoring usage patterns, and preventing fraud or misuse. This covers contact details, automated usage data, referral contacts, surveys, and feedback. 5.3 Additionally, we collect information when you have given explicit consent, for example by opting in via a consent box, particularly for specific marketing purposes. You may withdraw your consent at any time by following instructions on our service or by contacting us via email.

6. How long do we retain personal information? 6.1 We keep your personal data until you request its deletion or until your order has been completed. You can request deletion by contacting us via email. 6.2 We may retain some or all of your information for a longer period if necessary to comply with legal, regulatory, or tax obligations, resolve disputes, prevent fraud or abuse, or enforce our terms and conditions—typically for up to six years. 6.3 Personal data used solely for newsletters or marketing communications will be kept until you request to unsubscribe. 6.4 Automated browsing data is generally retained for up to 26 months. 6.5 Contact details provided for friend referrals are stored for up to six months.

7. Who do we share your personal information with? 7.1 We share your data with service providers who support our operations, including delivery and warehouse companies, hosting services, payment processors, customer support teams, and firms assisting with communications, e-commerce, online advertising, analytics, social media, review management, and customer surveys. 7.2 Your information may be visible to other users if you leave a review (your name), win a competition (partial email address), or post about us or our products on social media (your social media handle). 7.3 We may disclose personal data to regulators, law enforcement, or official authorities to address fraud or abuse, comply with legal obligations, or protect the rights and safety of ourselves and others. 7.4 We may share your information with insurers and professional advisors in relation to our insurance coverage or to address legal claims. 7.5 In the event of a sale, merger, or business combination involving all or part of our company, your personal data may be disclosed to prospective buyers as reasonably necessary during negotiations.

8. Do we transfer your information outside the UK? 8.1 The personal data we collect is stored within the UK and is not transferred internationally except as outlined below. 8.2 Certain service providers—such as those handling hosting, analytics, advertising, app administration, email, and social media—may transfer your personal information (including name, contact details, IP address, and browsing data) outside the UK, typically to the US. In such cases, we ensure a lawful basis for transfer, often through contracts incorporating standard contractual clauses approved by the Information Commissioner to safeguard your data.

9. What rights do you have? 9.1 Subject to legal conditions, you have the right to request access to your personal data, correct inaccuracies, request deletion or restriction of processing, exercise data portability, and withdraw any consent you have given (such as for marketing). 9.2 You may also have the right to object to certain uses of your personal information. 9.3 If you have concerns about how we handle your data, please contact us via the provided email. Should you be dissatisfied with our response or believe we are not complying with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). 9.4 For further details on your rights, please visit the ICO website at www.ico.org.uk.

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Abode Haus Limited is the entity responsible for your personal information, unless you're a user of our Sites or Apps based in Europe in which case Abode Haus Stores Limited is the data controller of your personal information.